Returns Policy

If All Occasion Gift Baskets Online has committed an error or a gift is damaged, we will refund the gift in full or re-ship it. The incorrect or damaged gift must be returned to us in order to receive a refund of any kind. No additional discounts will be offered if the gift is not returned.

We reserve the right to make substitutions, of equal or greater value, at various times throughout the year. Not all packaging may look identical to the products photographed as packaging colors and shapes change frequently.  All of our custom gift baskets are subject to product availability. Be aware that a substitution or variance in flavor, color or packaging does not justify an item being returned at our expense or a discount of any kind. If a customer wants to return a gift for any reason other than damages or errors, they may do so at their own expense plus an additional 20% restocking fee.

Shipping Policy

All orders placed with UPS 3 Day by 2:00 PM EST ship the same day. Orders placed after 2:00 PM EST ship the next available business day. All ground orders are guaranteed to ship within one business day. We do not ship to APO, FPO, PO Boxes, or Canada. Due to the rising shipping costs, we no longer offer overnight Shipping or Rush Delivery on any of our Custom Gift Baskets.